Terms of sale

The customer has the right to cancel this agreement up to 7 days from the date of contract by sending a written notice of cancellation to: Sunflow Ltd. Arley Works, Templars Way Ind. Est., Royal Wootton Bassett, SN4 7SR

Sunflow heaters are a bespoke item, individually built to order by hand, therefore production times given by the surveyor can only be approximate.

Sunflow Ltd. reserves the right to implement technical changes for the purpose of improvement or to comply with changes in legislation.

Performance figures are a guide to what can be achieved in normal circumstances, taking into account the appropriate situation of the appliance. Heating output will, of course, vary considerably if the site is changed or if unforeseen circumstances affect its performance.

From day of delivery, the goods are then the purchasers risk and it is the responsibility of the customer to insure their new goods.

Sunflow Ltd. is not responsible for any wiring, disposal of old systems, wall mounting or installation of any kind that may be required by the customer unless specified on the contract. The Sunflow delivery team will unpack and check the heater/s, we ask that customers also check the goods on delivery and report any physical damage immediately to the delivery team. Only in this way can the damaged item be proven to be damaged or broken by us. Any claim shall be limited to the actual damage reported at the said time, knocks and damage thereafter are not part of the agreement. Sunflow Ltd. is not responsible for any building faults such as penetrating or rising damp, that affect the performance of, or damage the heaters.

Any night storage heaters to be removed by Sunflow Ltd. MUST be turned off 48 hours before the delivery team arrive. The Sunflow delivery team will not remove night storage heaters that are still hot. If the customer wishes Sunflow Ltd. to return to remove night storage heaters that were too hot to remove on the scheduled delivery day, there will be an additional charge of £160.

The company accepts no liability under guarantee if the heaters have been damaged by whatever cause, misused or neglected after delivery.

Delivery – Sunflow Ltd. will arrange a date for delivery but, due to traffic conditions, any delivery times are a general indication only and the client must be available to take the goods on the arranged date between the hours of 8:00am and 18:00pm. Unless due to exceptional circumstances, notified to the company at least one full working day in advance, any re-scheduled delivery due to non-availability of the customer will incur a charge of £160. Normal delivery days are Monday to Friday. Sunflow Ltd. do not deliver on weekends.

Should the customer refuse delivery without legal reason, then Sunflow Ltd reserves the right to claim up to 30% of the purchase price to cover costs incurred, not withstanding the customers right to prove otherwise.

Goods remain the property of Sunflow Ltd. until paid for in full. Sunflow Ltd. reserve the right to charge a late payment fee of £120 per calendar month on outstanding balances or to collect the heaters at their discretion.

Sunflow Ltd. will take every care in installing your appliance. However, it is your responsibility to ensure that your wiring system, any plumbing or structures are sufficient to allow the delivery team to proceed safely. In exceptional circumstances our delivery team may refuse to install an appliance if they consider the circumstances to be unsafe. In such circumstances it will be the customers responsibility to take remedial action and to arrange for re-delivery of the heater/s when this has been done. When dismantling old systems Sunflow Ltd. will brace and seal the old flue systems internally but will not undertake any roof work or install scaffolding. All electrical works will be surface wall mounted unless previously agreed and charged for on the purchase order. Sunflow Ltd. do not carry out any re-decoration work.

It is the responsibility of the customer to dispose of redundant systems or appliances and any waste unless previously agreed with Sunflow Ltd.. Very rarely increased power supply is required and this is the responsibility of the customer as only the customer can deal with the utility company.

Guarantees: The working parts of Sunflow radiators carry 10 years guarantee as standard*, providing the heating appliance is used for the purpose it is intended and not broken, knocked or otherwise defaced or destroyed. *Thermostats, built in or radio controlled have a five year guarantee as standard.

Third party equipment supplied such as Celsia Zone Controls, water cylinders, immersion heaters, boilers, heated towel rails, etc., carry the manufacturers guarantee as stated on the packaging. Please retain your manufacturers guarantees.

Advantages of electric storage heating over other heating systems

This may seem a strange title when it is widely known that the old style night storage heaters are known to use tremendous amounts of electricity compared to the new trickle charge, kiln clay heaters produced in Britain today. However, night storage heaters were introduced into Britain in the late 1950’s in an age when our lifestyles were vastly different to today.

In the 1950’s, very few people had televisions, fridges were rare, even fewer freezers, there were no home computers and night time living was almost non-existent. At that time there was a huge disparity in the amount of electricity used in the daytime/evening. It seemed sensible to introduce economy seven, E7 and use the nightime, cheaper electricity to heat up firebricks and use them to release heat during the day and evening.

It could be argued that the early night storage heaters were more efficient because they contained asbestos, which was an excellent material to hold in heat. Fortunately, the dangers of asbestos were realised and it was banned from use. From 1968 manufacturers of night storage heaters had to stop using asbestos.

Due to the fact that the substitute insulation materials were not as good as retaining heat, a booster element was introduced to add heat in the middle of the afternoon. This led to a new tariff sometimes called economy 10 E10, i.e 7 hours at night plus 3 hours in the afternoon. Quite an increase in the actual amount of electricity used but all at ‘cheap rate’.

Wet central heating enjoyed a massive boom as north sea gas came on tap in the 70’s and 80’s. Although the gas was comparatively cheap, people did not know that water based systems are very inefficient. Added to that, the early boilers used immense amounts of gas. Almost half the gas never got used, it basically got warmed up and poured out into the atmosphere.

In essence, the 20th century battle between night storage heaters and wet central heating was fought out with a backdrop of cheap fuel.

Fast forward to 2016 and the big debate is fuel cost, pollution, climate change and maintenance. The ultra-efficient British kiln clay heater has the advantage of longevity as they are designed to last 30 – 40 years. It is a little known fact that a 3.4 kilowatt rated night storage heater actually outputs a maximum of 2 kilowatts of heat. Plus instead of one big charge of electricity these new heaters are controlled to switch on and off as required. This means that on average, the 21st century British kiln clay electric heater is up to 40% cheaper to run than the old style night storage heater.

Wet central heating systems, whether electric, gas or oil have to be designed around an inefficiency of 80%. If you take the 21st century electric kiln clay heater rated at 1 kilowatt, to heat a room, then the wet system needs to allow 1.8 kilowatts to heat the same room. Wet systems are high maintenance, needing servicing every year. Officially, gas boilers are supposed to last 12 years, anecdotally, there are a lot of boilers out there that the actual gas boiler manufacturer’s say are obsolete after just 8 years.

British industry has stepped up to the challenge and is showing that we can have clean, economic, ultra controllable electric home heating that is a giant step forward compared with the old systems that have been prevalent from the mid 20th century.

Terms of use, privacy and cookies (updated for GDPR)

Terms and Conditions

These terms and conditions (“Terms”) apply to the entire contents of this website. Please read these Terms carefully before using this website. Using this website indicates that you accept these Terms. If you do not accept these Terms, please do not use this website.

1. Application

1.1 This website is provided by Sunflow Ltd, Arley Works, Templars Way Industrial Estate, Marlborough Road, Royal Wootton Bassett, SN4 7SR

1.2 These Terms shall constitute an agreement between you and us and shall set out the conditions upon which you may access the information available on this website.

1.3 We reserve the right to change these Terms at any time and to notify you by posting an updated version of these Terms on this website, at which point they will become immediately effective.

1.4 Your continued use of this website after any changes referred to in clause 1.3 shall constitute your consent to such changes.

2. Access to the Website

2.1 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

2.2 We reserve the right to, without notice, withdraw the availability of this website or any of its content and/or any of its functions, information or services.

2.3 We cannot guarantee uninterrupted and/or reliable access to this website and we make no guarantees whatsoever as to its operation, functionality or otherwise.

3. Permitted use of the Website

3.1 You are allowed to view, download and print out content from this website for personal use only in accordance with these Terms. All other copying whether electronic, hard copy or other format is prohibited and all other rights are reserved.

3.2 You shall only use this website in a manner that is consistent with these Terms and in such a way as to comply with all applicable laws and regulations and, in particular, that you shall not (or not attempt to):

3.2.1 seek unauthorised access to our network or computer system

3.2.2 insert or knowingly or recklessly transmit or distribute a virus into our network and computer systems

3.2.3 assist, encourage or permit any other person to do any of the things described in 3.2.1 and 3.2.2 above

4. Intellectual Property Rights

4.1 All copyright and all other intellectual property rights existing in this website (including, but not limited to, all design, text, graphics and the selection or arrangement thereof) are and remain our property.

4.2 The expression ‘copyright’ shall include the entire copyright, design right, rental right, right to authorise or prohibit lending and data right subsisting now or created at any time.

5. Links to Third Party Websites

5.1 This website may contain links to websites owned and operated by third parties. We make no representations or warranties as to the accuracy or completeness of any of the information appearing on such linked websites or as to the suitability or quality of any of their products or services.

5.2 The links to third party websites are provided for your information and convenience only and are not an endorsement by us of the content of such linked websites.

5.3 We accept no liability for any damage or loss, howsoever caused, in connection with use of or reliance on any information, material, products or services contained or accessed through any such linked website.

5.4 If you decide to link to any third party website and make use of any information contained on them and/or enter into any contract for the supply of goods or services from such third party, you do so entirely at your own risk.

6. Liability

6.1 While we endeavour to ensure that the information contained on this website is accurate, complete and up-to-date, we make no representations or warranties, whether express or implied, as to the accuracy, completeness or fitness for purpose of such information.

6.2 We make no representations or warranties, whether express or implied, that this website or any software of any nature available on, downloaded or otherwise obtained from it, will be free from defects or viruses. Your use of this website is at your own risk.

6.3 We make no representations or warranties as to whether the information available on this website complies with the regulatory regime of countries from which the pages of this website may be accessed.

6.4 We shall not be liable for any loss or damage whatsoever and howsoever incurred including any direct, consequential or indirect loss or damage, or any loss or damage to goodwill or profits or any anticipated loss of savings incurred by you, or loss of data or loss of business opportunity, or economic loss whether arising in tort, contract, equity or otherwise and arising out of, in relation to, or in connection with your access to, use of, or inability to use this website.

6.5 These Terms shall be governed by, construed and enforced in all respects in accordance with the Laws of England and Wales.

7. Privacy Policy

7.1 This policy covers the use of personal information that Sunflow Ltd collects when you use this website.

7.2 This policy relates only to information that we obtain from you. If you access any website operated by a third party by way of a link on this website, then your information could be used differently by the operator of the linked site.

7.3 We will process the information you provide to us in the following ways:-

• to process any request for advice or any information or service supplied by us
• to conduct market research (data used for this will be pseudonymised)
• to comply with statutory and regulatory obligations

We may collect information about you as follows:-

• your name and address
• your phone number and e-mail address
• details relating to services that you specifically request
• information completed by you as to our client surveys

7.4 When you submit your information you consent to us using that information only as set out in this policy. If we change our privacy policy we will post the changes on this page, or other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

7.5 We will never collect sensitive personal information about you without your explicit consent.

7.6 Any information collected about you will be stored electronically on our database. This database is security-protected and not visible from the internet. We may also print off and store information in our filing system, where it cannot be accessed by anybody other than full-time staff.

7.7 All personal information we hold on you will be kept confidential except to the extent that we are compelled to disclose it by law or if we have to comply with an instruction of a regulatory body or competent jurisdiction.

7.8 We will hold your personal information on our systems in accordance with the General Data Protection Regulation which is in force from 25th May 2018. If you believe that the information we hold about you is inaccurate, or if you wish us to archive (cease processing) or delete (remove entirely) your data for any particular purpose, please write to us at the above address or e-mail info@sunflowltd.co.uk and we will remove your details within 28 days.

7.9 You can contact the office by email or phone, or download our brochure, without giving us any personal information. We will only process information from you if you fill in your details on our webform or make a similar express declaration of interest such as booking a survey.

7.10 Aside from survey bookings, we may also write to you with new product announcements or, if you have an expired quote from us, write or call with an offer of a re-quote. We will only do this two or three times per year at the most.

7.11 Your data will automatically be deleted after no more than four years.

7.12 If you proceed with an order then our lawful basis for collection changes from “consent” to “contract”. Data will then be retained for the purposes of honouring the contract.

7.13 If you have any questions or concerns about any of the above, please contact the office and ask for the Data Protection Officer to call you back in the first instance.

8. Cookies & Data Collection

8.1 We may create and access cookies (a piece of information which is stored on your computer and allows us to identify if you have visited the site before) on your PC. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our website.

8.2 When visiting our web pages, tracking technologies may record information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

• the Internet domain and IP from which you access our website
• the type of browser software and operating system used to access our site
• the date and time you access our site
• the pages you enter, visit and exit our site from and if you linked to the server’s domain from another website, the address of that website

8.3 We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use.

8.4 We only use this information to ensure that our web pages stay compatible with a cross selection of browsers and systems and thereby ensure that the pages appeals to a wider audience.

8.5 We do not track or record information about individuals and their visits.

8.6 If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services. Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors.

8.7 For further information, including how to amend your settings to prevent cookies from being accepted within your own browsing environment, please visit www.aboutcookies.org.

9. Contacting Us

9.1 Any questions about these terms of service and privacy policy should be addressed to us by emailing info@sunflowltd.co.uk

This document was last modified on August 19th, 2016


Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). This policy explains how we do that.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

What are cookies?

Cookies are small data files (normally numbers and letters) which a website may put on your computer or mobile device when you visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use a website, or a user’s general location.

How do we use cookies?

Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

For the avoidance of doubt we do not use cookies to collect personally identifiable information about you.

How to control cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

If you would like to learn how to remove cookies set on your device, visit: www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

What cookies are used by this site?
Types of cookie that may be used during your visit to our website are:

Session cookies
Session cookies enable our website to keep track of your movement from page to page so you don’t get asked for the same information you’ve already given to the site. They are automatically deleted when you close your web browser.

Session and permanent cookies
These help our website remember your preferences and settings when you visit again in the future. They therefore speed up and enhance your experience of services or functions offered. For these cookies to work, they are stored on your device and are not deleted when the browser is closed.

Google Analytics’ cookies
Every time a user visits our website, Google Analytics generates anonymous analytics cookies. These cookies can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

Advertising cookies
We also use cookies to assist in targeted advertising. We use cookies to more accurately target advertising to you, to show more relevant ads online. These cookies are anonymous. If you receive one of those cookies, we may then use it to identify you as having visited our site if you later visit other sites that are part of the Google advertising network, and will serve targeted advertising based on this information.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

This document was last modified on January 10th, 2016